RETURNS

14-DAY HASSLE-FREE EXCHANGE OR RETURN POLICY

We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days after you receive your product; there is no return shipping fee for an exchange.

Exchange must be equal or greater value

If for any reason you choose to RETURN your Monte product, you will have 14 days after receiving it to request a refund for the full purchase price, less a $99 return shipping fee per glider, rocker, bed, OR a $49 return shipping fee for each sofa sectional piece, ottoman, mattress, cubino, high chair, bed accessories, or bassinets.

Any returned or exchanged Monte product must be unused, in new condition, and returned in its original box & packaging. We are unable to accept returns that are not in their original packaging. Mattresses are only refundable when in original compressed packaging.

Once the product is returned to us in its original condition, a refund will be processed. Please Note: If you chose “Room of Choice Delivery”, that delivery fee is non-refundable.

If you choose "Room of Choice Delivery" and are considering the possibility of a return, please make sure you keep the original boxes.

To exchange or return an item within the 14 days, contact our customer service team or call 1-866-604-6755 9 am-5 pm EST. Please have your order number & product details ready.

Bassinet Sheets, Bassinet Accessories, and Pillows ordered separately are Final Sale.

WARRANTY

For GLIDERS, ROCKERS, BEDS, SOFAS, CHAIRS & OTTOMANS

Rest Easy — our manufacturing warranty covers:

• 5 years on internal wood frame
• 5 years on internal springs
• 5 years on exterior metal frames or exposed woods
• 2 years on foam, fabric and metal glider mechanisms

For BASSINETS & CUBINO KIDS’ CHAIRS our manufacturing warranty covers:

• 1 year limited warranty against any defects in manufacturing

PLEASE NOTE:

• Original proof of purchase is required to make a claim; warranty is non-transferable.
• Our warranty does not apply to products purchased under the following circumstances:
  • Floor models or display models
  • Second hand or "as is merchandise
  • Products obtained during a going out of business or liquidation sale
  • Items purchased through a rental company
• The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
  • regular wear and tear
  • dye transfers
  • exposure to direct sunlight that causes damage/fading
  • misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
  • failure to follow proper assembly, cleaning and/or care instructions
  • altering the product in any way (ie reupholstering, adding fabric treatment, etc)
• Warranty will be void if merchandise has been moved from original delivery address
• Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)