14-DAY HASSLE-FREE EXCHANGE OR RETURN POLICY
We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days after you receive your product; there is no return shipping fee for an exchange.
Exchange must be equal or greater value
If for any reason you choose to RETURN your Monte product, you will have 14 days after receiving it to request a refund for the full purchase price, less a $99 return shipping fee per glider, rocker, bed, OR a $49 return shipping fee for a mattress, cubino, high chair, or bassinet.
Any returned or exchanged Monte product must be unused, in new condition, and returned in its original box & packaging. We are unable to accept returns that are not in their original packaging. Mattresses are only refundable when in original compressed packaging.
Once the product is returned to us in its original condition, a refund will be processed. Please Note: If you chose “Room of Choice Delivery”, that delivery fee is non-refundable.
If you choose "Room of Choice Delivery" and are considering the possibility of a return, please make sure you keep the original boxes.
To exchange or return an item within the 14 days, contact our customer service team or call 1-866-604-6755 9 am-5 pm EST. Please have your order number & product details ready.
Bassinet Sheets, Bassinet Accessories, and Pillows ordered separately are Final Sale.