EXCHANGE/RETURNS

RETURN POLICY

We think you’re going to love your new custom made Monte product!

But in case your circumstances change, we offer a 14-day return policy from the date you receive your product, less a 10% return shipping fee.

Any returned product must be unused, in new condition, and returned in its original box & packaging.

PLEASE NOTE:

• For a return, once the product is received by us and in original condition, a refund will be processed.
• Mattresses are only refundable if in original compressed packaging.
• "Room of choice delivery" charge is non-refundable.
• Our return policy does not apply to the following items: pillows sold separately, cubino chairs, bassinet accessories, opened mattresses, floor models, & any accessories; these items are all final sale.

To return an item within the 14 days, contact our customer service team or call 1-866-604-6755 between 9am - 5pm EST. Please have your order number & product details ready.

WARRANTY

For GLIDERS, ROCKERS, BEDS, SOFAS, CHAIRS & OTTOMANS

Rest Easy — our manufacturing warranty covers:

• 5 years on internal wood frame
• 5 years on internal springs
• 5 years on exterior metal frames or exposed woods
• 2 years on foam, fabric and metal glider mechanisms

For BASSINETS & CUBINO KIDS’ CHAIRS our manufacturing warranty covers:

• 1 year limited warranty against any defects in manufacturing

PLEASE NOTE:

• Original proof of purchase is required to make a claim; warranty is non-transferable.
• Our warranty does not apply to products purchased under the following circumstances:
  • Floor models or display models
  • Second hand or "as is" merchandise
  • Products obtained during a going out of business or liquidation sale
  • Items purchased through a rental company
• The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
  • regular wear and tear
  • dye transfers
  • exposure to direct sunlight that causes damage/fading
  • misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
  • failure to follow proper assembly, cleaning and/or care instructions
  • altering the product in any way (ie reupholstering, adding fabric treatment, etc.)
• Warranty will be void if merchandise has been moved from original delivery address
• Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)