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Full Mattress
FULL MATTRESS
A great night’s sleep starts with an amazing mattress!
What makes our mattress so amazing? Quality materials. Our custom-designed premium Monte mattress includes 2 unique layers for exceptional comfort and support.
Our 2" top layer is natural organic latex that is 100% GOLS certified. It is a sumptuously soft top layer that has natural anti-microbial properties and helps circulate air flow for breathability, keeping you cool and comfortable.
Excellent foundational support comes from our 6" high-density CertiPUR foam core that prevents sagging and provides structural & durable support.
- Soft 2" top layer of natural organic latex (100% GOLS certified)
- High-density, Low VOC 6" CertiPUR certified foam core for durability and support. Made without flame retardants, phthalates, formaldehyde, ozone depletes or heavy metals
- Mattress cover zips off and is machine washable (cold water, no dryer)
- Full Bed Mattress measures 74 ½" L x 54" W x 8" Thick
- 10 year prorated warranty
- Ships compressed and rolled
- Made in Canada
Matching twin/full beds are also available..
CARE & CLEANING
MATTRESSES:
The Dorma Twin, Dorma Full and Trundle mattresses all come with removable and machine washable covers that zip off from underneath the mattress. To avoid shrinking and fading, turn inside out and wash separately in cold water. Never allow covers to remain soaking in water. Do not put in dryer. Lay flat to dry. Use a cool iron if necessary.
HOW TO SPOT CLEAN FABRICS:
- Gently blot the stain with a clean white cloth
- Lather a soft clean white cloth using a mild clear soap and water solution; gently wipe the area using short circular motions on the spill
- Once the spill has been removed, blot the area again with a clean, water-dampened cloth to remove any soap residue
- Blot with a fresh dry cloth and allow to dry
PLEASE NOTE:
This information is a general guideline.
For tougher stains or overall soiled condition, please consult a professional upholstery cleaner.
- SHIPPING
- RETURNS/WARRANTY
SHIPPING
FOR MATTRESSES:
Please allow 1-2 weeks for delivery.
- We offer free contactless/threshold delivery.
- Once your order ships, you will receive a notification by email with tracking info.
- In some remote areas, we may ship your item with UPS. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. Any updates with UPS shipments will be made electronically.
PLEASE NOTE:
Before you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. If there is visible damage to the product, please make note of it when you sign for your delivery. Please retain all packaging until you have fully inspected your products.
RETURN POLICY
We think you’re going to love your new custom made Monte product!
But in case your circumstances change, we offer a 14-day return policy from the date you receive your product, less a 10% return shipping fee.
Any returned product must be unused, in new condition, and returned in its original box & packaging.
PLEASE NOTE:
- For a return, once the product is received by us and in original condition, a refund will be processed.
- Mattresses are only refundable if in original compressed packaging.
- "Room of choice delivery" charge is non-refundable.
- Our return policy does not apply to the following items: pillows sold separately, cubino chairs, bassinet accessories, opened mattresses, floor models, & any accessories; these items are all final sale.
To return an item within the 14 days, contact our customer service team or call 1-866-604-6755 between 9am - 5pm EST. Please have your order number & product details ready.
WARRANTY
Rest Easy — our manufacturing warranty covers:
- 10 year pro-rated warranty against manufacturer’s defects (including visible indentation greater than 1.5” and/or manufacturing flaws in the construction of the mattress)
PLEASE NOTE:
- Original proof of purchase is required to make a claim; warranty is non-transferable.
-
Our warranty does not apply to products purchased under the following circumstances:
- Floor models or display models
- Second hand or "as is" merchandise
- Products obtained during a going out of business or liquidation sale
- Items purchased through a rental company
-
The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
- normal increase in softness over time is not covered
- if mattress is stained or damaged by user, warranty is void
- regular wear and tear
- dye transfers
- exposure to direct sunlight that causes damage/fading
- misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
- failure to follow proper assembly, cleaning and/or care instructions
- altering the product in any way (ie reupholstering, adding fabric treatment, etc)
- Warranty will be void if merchandise has been moved from original delivery address
- Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)
