EXCHANGE POLICY: 14-DAY HASSLE FREE
We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days from the date you receive your product; there is no return shipping fee for an exchange.
Exchange must be equal or lesser value (if the replacement item is a lesser value, a gift card will be issued for the difference).
Product must be in original packaging for an exchange.
IF YOU NO LONGER HAVE THE ORIGINAL PACKAGING FOR AN EXCHANGE:
For an exchange without the original packaging, we will send out your replacement item in a new Monte box; use this box to return the original item back to Monte.
Your replacement item will require a deposit until we receive the original item back to our warehouse.
- A 50% refundable deposit will be taken when the replacement item is ordered
- This 50% deposit will be credited back to your original form of payment once the original item is returned and received by Monte
RETURN POLICY: 14-DAY HASSLE-FREE
If for any reason you choose to RETURN your Monte product, you will have 14 days from the date you receive it to request a refund for the full purchase price, less a return shipping fee. The return shipping fees are as follows:
- $149 return shipping fee for each glider, rocker or bed
- $49 return shipping fee for each sofa sectional piece, ottoman, mattress, cubino, high chair, bed accessory or bassinet
- PRODUCT MUST BE IN ORIGINAL PACKAGING FOR A RETURN
- Any returned or exchanged Monte product must be unused, in new condition, and returned in its original box & packaging
- Mattresses are only refundable if in original compressed packaging
- Once the product is returned to us in its original condition, a refund will be processed
- All replacement items do not include "room of choice delivery", even if "room of choice" was part of your original order
To EXCHANGE or RETURN an item within the 14 days, contact our customer service team or call 1-866-604-6755 between 9am - 5pm EST. Please have your order number & product details ready.
Pillows ordered separately, bassinet sheets, and/or any accessories are all FINAL SALE.