Shipping

For Chairs/Sofas/Beds

Estimated arrival in 6-8 weeks

  • We offer free threshold delivery
  • Once your order ships, you will receive an email with courier & delivery details
  • We recommend an extra set of hands on deck to help with moving your box(es)
  • For condos/apartments — please notify us of any COI requirements

Room of Choice Delivery

In most cities, Room of Choice delivery is available for chairs/sofas/beds for an additional $250 at checkout. This service includes delivery to your chosen room & packaging removal; for beds & sofas — assembly is not included.

For All Other Products

Estimated arrival in 2-4 weeks

Once your order ships, you will receive an email with courier & delivery details.

Please Note

  • If you’re not ready to receive your order within our delivery lead times, please notify us ASAP — we can store your item(s) if we are notified in time.
  • Please inspect the packaging before signing; note any visible damage at delivery & keep all packaging until your item(s) have been fully inspected.
Shipping Info Shipping Info
Warranty Info Warranty Info

Warranty

Rest Easy — Our manufacturing warranty covers:

For Gliders, Rockers, Beds, Sofas, Chairs & Ottomans

  • 5 years on internal wood frame
  • 5 years on internal springs
  • 5 years on exterior metal frames or exposed woods
  • 2 years on foam, fabric & metal glider mechanisms
  • 2 year limited warranty on the battery & reclining mechanism for motorized chairs

For Bassinets & Cubino Kids’ Chairs

  • 1 year limited warranty against any defects in manufacturing

For Mattresses

  • 10 year limited warranty against manufacturer’s defects &/or manufacturing flaws in the construction of the mattress.

Terms & Exclusions

  • Original proof of purchase is required to make a claim; warranty is non-transferable
  • Our warranty does not apply to products purchased under the following circumstances:
    • Floor/display models, second hand or "as is" items
    • Liquidation or going out of business purchases
    • Items not purchased directly from Monte Design or a verifed retailer
  • The following are NOT considered manufacturer’s defects & will NOT be covered under warranty:
    • Normal wear & tear; dye transfers or staining; sun damage/fading
    • Misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
    • Failure to follow proper assembly, cleaning &/or care instructions
    • Altering the product in any way (ie reupholstering, adding fabric treatment, etc)
  • Warranty will be void if merchandise has been moved from original delivery address
  • Warranty claims may incur additional shipping & labour charges

Return Policy

We think you’re going to love your new custom made Monte product!

But in case your circumstances change, we offer a 14-day return policy from the date you receive your product, less a 10% return shipping fee.

Any returned product must be unused, in new condition, & returned in its original box & packaging.

Please Note

  • For a return, once the product is received by us & in original condition, a refund will be processed
  • Mattresses are only refundable if in original compressed packaging
  • "Room of choice delivery" charge is non-refundable
  • Our return policy does not apply to the following items: pillows sold separately, cubino chairs, bassinet accessories, opened mattresses, floor models, in-stock sale items & any accessories; these items are all final sale

To return an item within the 14 days, contact our customer service team or call 1-866-604-6755 between 9am - 5pm EST. Please have your order number & product details ready.

For a return,
original packaging required
Return Info Return Info